A typical removal from A Smooth Move

A Smooth Move pride themselves on offering sensibly priced, top quality

Removals, Storage and Packing Services. We feel we have a commonsense approach.

So, for example, all your furniture will be covered once it is in the removal vehicle with the traditional removal transit blankets, but your best items will have extra protective wrapping applied even before they even leave the house.

We cover most seating and mattresses with protective covers as standard.

Our staff are mainly full time, so they know what they are doing. They are moving people virtually every day and they know how important word of mouth is in creating new business. The vast majority of our Quotes are via recommendation, these days.

Below is the typical sequence of events involved in a removal.

First you need to arrange a free Removals Survey (also called a quotation visit)

Call us well in advance of your likely move day...we advise at least 4 weeks. Our secretary, Andrea, will arrange the visit, either day or evening time at a mutually agreeable time. We normally ask for a 2 hour ‘window’. (for example 5.00-7.00pm) as move assessments, whilst normally only taking 10-20 minutes, can take longer and a flexible approach saves our assessor undue stress. He does not like to rush!

On his visit the Assessor will carry out a number of tasks.

a) He will first ask some general questions about your move that will effect how we organise it for you, such as:

Where are you moving to?

Most local moves take one day, although larger moves may take two or more days.

Can a good-sized lorry get to within a reasonable distance of your new property?

If road access to your new home is likely to be difficult then you need to let us know. We may need to use smaller vehicles or decant from a large vehicle to a small vehicle.

Are there any parking restrictions outside either of the properties?

Is internal access in the new home OK?

Our assessor will see access at your current home but needs to be informed about potential problems at the new home. Things to look out for are spiral staircases, low ceilings on stairways, tight turns on door entrances. Usually these do not pose a great problem as most furniture is designed to fit into the standard house. If you have any extra large pieces then it will be worth researching the access in more detail. Depending on the agreement on dismantling with the removers if you do have a problem getting items in they may need to be put in the garage or elsewhere for you to dismantle at your leisure. Dismantling and reassembly of starightforward items such as beds is done automatically on moves by our Porters. Who does what with more complicated dismantling of items need to have been agrred before the removal.

Other important details the assessor will check are:

Are you in a ‘chain’ with the purchasers moving in on the day?

It is normal for the purchasers to want to move in in the afternoon of completion day. It is, after all, their house then! If your situation is different to this then it is very useful for us to know and it may reduce your move price a little.

Do you require a packing service?

This is a real treat and pretty sensibly priced. (wouldn’t we say that!). We do this by arrangement with the client but it is usually the day before the main removal (or on Saturday for a Monday move). There are two types of pack:

The FULL pack. We pack the lot! All we ask is any specialist disconnections are arranged by you with your electrician/plumber.

The BREAKABLES pack. We pack any breakables and ALL of the kitchen items.

We also offer hourly rate packing.

Do you require boxes?

No problem! We can supply all boxes, packing paper and tape on full sized moves as part of the service. Any charges are nominal and just cover wear and tear on boxes and admin or Bank charges. We simply take a deposit, the majority of which is returned to you when you return the boxes to us. On smaller moves there may be reasonable extra charges if we supply boxes. These optional extras will always be clearly detailed.

Other special supplies can be purchased from us at fair rates eg. Bubblewrap, paper blankets etc.

Will you require storage?

We offer superb storage at very reasonable rates in a secure Warehouse. For details about storage see storage section.

Are you taking carpets?

Most people do not take carpets nowerdays. However we are happy to lift and roll them once the furniture is removed. If you plan to have them laid professionally on completion day you may be liable for any extra staff time used if this causes delays on the unload.

Do you have any special requests regarding the move (for example. a collection from another to be considered.

We are very amenable to special requests, though obviously they may have a bearing on the cost of the move.

Our Assessor then walks around the house with you assessing each rooms contents. He will need to see in wardrobes, cupboards, cellars and attics...indeed anywhere that have items in them.

You will be advised on how we deal with:

General small items: The rule is...if it will fit in a box.it needs to go in a box!! We supply as many boxes as you need on a ‘returnable deposit ‘basis, as well as free packing paper and tape. Special extras we supply at sensible rates are bubblewrap, wine boxes etc.

Televisions and Computers: Nothing beats the original boxes for this type of electrical equipment. But if these are not available then our standard boxes will hold the typical monitor and processor unit. Please disconnect the wires on this type of equipment. We will blanket wrap televisions. Extra care is taken with Plasma Screens!!

Beds: We normally dismantle and reassemble these as part of the service unless they are of special construction.

Freezers: Ideally these should be defrosted and empty. But we are willing to move all but the very large ones full although we then do not accept liabilty in the event of any damage to them.

Wardrobes: We can offer a dismantling/reassembly service on wardrobes of normal construction. Additional charges are related to the likely time this extra work will take.

Hanging clothes: We bring ‘hanging garment boxes’ for you to loan on the day of your move. These are ‘mini-wardrobes’ and transport your hanging clothes without creasing them. If you are dismantling wardrobes we will deliver some sooner and will leave them with you on the day of the move for a short period of time. (small extra charges may apply for this service).

Contents of Chests of Drawers: Remove breakables and spillables and these can be moved with light goods in them if they are strong enough.

Flammables: We absolutely do not carry or store any PETROL, CALOR GAS or any similar highly flammables.

Liquids: Whilst we will move any non-noxious liquids that are sensibly packaged we point out to clients that they are not insured should the liquid spill and cause any damage.

Attics: We cannot work in attic areas unless they have safe stairs/ladders, are fully boarded out and are not excessivelly dusty.

Plants and outside items:

These are not usually a problem as long as the assessor is made aware of them at his visit so he can ensure we supply suitable vehicles with sufficient capacity on move day. Insurance cover is limited on plants so if they of special importance to you point this out and we will try to ensure extra care is take.

 

We frequently carry out removals in the following towns of the Wirral.

Bebington, Birkenhead, Bromborough , Eastham , Ellesmere Port , Gayton, Greasby, Heswall, Hoylake, Irby, Leasowe, Meols, Moreton, Neston, New Ferry, Oxton, Pensby, Port Sunlight, Prenton, Seacombe, Spital, Thingwall, Upton, Wallasey, West Kirby.

Other places we have removed people from or too recently are:

Barnston Bidston Burton Caldy Capenhurst Claughton Frankby Helsby Larton Liscard Lower Heswall Newton Ness Noctorum Parkgate Raby Saughall Massie Shotwick Storeton Thornton Hough Thurstaston Tranmere Willaston Whitby

 

 

 

 

 

Commercial & Archive Storage

Removals Options

Packing Service & Materials

Welcome from our Secretary